ResRequest contact

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Head office & Support

We’re a remote team based primarily in South Africa. But we like to consider ourselves Digital Nomads as we’re well-versed in travel throughout the 20+ African countries we serve. Whether it’s training or consulting, we’ll work with you to find the location that suits your needs best – whether that’s at your preferred location or in KwaZulu-Natal, South Africa.

Our customers love the flexibility of connecting with us on our group WhatsApp and Skype channels, whichever works best for them. If you’re interested in becoming a customer or simply want to reach out to us, please feel free to get in touch. We look forward to hearing from you.

Email (new business): [email protected]
Email (customer support): [email protected]
Telephone: +27 (0) 31 762 2729

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What our customers like about us

“ResRequest has helped make our booking processes quicker, more accurate and very efficient with less time doing admin. Pulling stats and reports are there at a click of a button. Managing operations for a Mozambique Lodge with the Reservations office in Cape Town is a breeze.”

“We have been working with ResRequest for over a decade. The team are always responsive and the system is continually being updated to include new features and enhancements, which is essential to keeping on top of their game.”

“ResRequest has a superb cloud-based PMS system which will help any property efficiently manage their inventory, but we are proud partners of theirs because they are investing to stay relevant in the ever-changing and complex world of distribution. And when we do encounter any issue, their support is always quick, strong and delivered with a human touch.”

“We have been using ResRequest for years and has proved to be very successful, not only in our reservations office but also at our camps with our managers and agents.  Admittedly, there are some staff that grasp the concept faster than others! The biggest advantage, however, has been the ease and speed of month end reports and stats.”

Reservations manager

“It was very nice to be with you for training. We think the training was very successful. We had the opportunity of having an initial approach to data upload, to discover new features and to understand possible new developments that can help us on sales. We enjoy very much learning from you, you are a great team.”

“We have been working with ResRequest for a few years now and are very happy with the services they provide. All queries, issues, new updates we send through are always dealt with in a professional and timely manner. Often going that extra step with follow up emails a few weeks later to make sure we are still happy with the changes or way in which issues were resolved. All staff are always friendly and helpful to deal with and we look forward to continuing our working relationship with ResRequest.”

“We have used ResRequest for years. One of the biggest challenges that we have faced is integrating ResRequest with our accounting package. Mike held our hands through the implementation, his time and support went above and beyond. Thank you ResRequest.”

“The support team is super helpful. I love the way the team chase me to resolve a ticket – it’s a great reminder on what’s outstanding on my side.”

“ResRequest has allowed our reservations, operations and sales staff spread across numerous countries to now have fast, accurate and streamlined access to our bed nights at all our camps. Our agents and clients also now have access to live and up-to-date info on what is and isn’t available at our camps. All this resulting in increased sales and occupancies at our camps whilst we are now empowered to deliver a greater service to all our customers and guests.”

Sales and Reservations Director

“ResRequest has become a hallmark of leading safari operator, almost essential for some of our top agents and tour operators who are now able to string together itineraries in double quick time through the use of the ResRequest API.”

Lodge owner and director

“ResRequest is first and foremost a superb reservations system. We have had thousands of happy guests and agents because of the efficient way their reservation is handled. ResRequest also integrates superbly with other platforms out there and this is exceptionally important in these fast-moving times. The team at ResRequest are always exceptionally professional and polite and their support excellent.”

“Proactive has been in a fortunate position to work with various reservations systems.  ResRequest remains our preferred system. The cloud access gives us the ease of working remotely with multiple users.  The reporting function of building your own report is an important aspect. The support from the team has always been consistent. The success in any system remains with the user and ensuring you use the full function that it can offer.”

“There is no best way to describe ResRequest. It really is the system that caters to each and every little aspect of capturing reservations and it’s very user-friendly. The team behind ResRequest are extremely professional and hands-on. ResRequest is consistent in all departments and I wish them well and thanks for setting the bar so high.”

“We have been using ResRequest since they started and they provide us with all our reservation and yield requirements. We value our relationship.”

“ResRequest remains our preferred system at Classic-Portfolio. We have been using this system for some time now. The support we receive is wonderful and in our fast-paced environment, it is good to have a system that works.”

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