Analysing and measuring success is vital for businesses. While having access to abundant data is an opportunity, it can be challenging to find valuable insights. To effectively use the charts available in ResRequest, check out this blog.
Understand and prioritise customer needs to improve satisfaction, retain and attract customers. Valuable feedback guides targeted improvements for exceptional experiences. Invest in customer satisfaction for a competitive edge and growth, with ResRequest and GuestRevu.
ResConnect can boost your revenue and brand by connecting you to Online Travel Agents (OTAs) and Specialist Agents in the African Tourism industry. Join ResConnect Partner Programme to expand your profile and increase revenue.
ResRequest is the logical place from which to generate your official tax invoices because it contains all relevant pricing, tax, and customer data. You can integrate your ResRequest system into an accounting system to send invoices electronically from ResRequest.
Fiscalisation is designed for Tax Authorities to collect and record VAT transactions accurately. Recently there has been a wave of fiscal requirements for the online recording of VAT transactions. In this article, we explain fiscalisation and how it works in ResRequest.
Connect your rooms, rates, and availability from ResRequest to online travel platforms so you can sell Direct, via OTAs, and via Travel Agents. Connecting to these online travel platforms is valuable as they specialise in electronic marketing and selling your rooms.
ResInsite takes your ResRequest data and transforms it into pre-built tourism charts. Developed and supported by Travel Trackers, this application is ideal for business stakeholders who need to see business trends and make decisions that improve operations and increase revenues.
Our Team in 2021
Even though this has been one of the most challenging years since Y2K, there is one thing all of us in tourism can agree on… bring on 2022!
To keep us sane until 2022 we’ve put together a 2021 collage. There were highlights, lowlights, tears, and laughs. We hope you enjoy this wrap-up as much as we do.
We were devastated that most conferences and exhibitions were cancelled again but we enthusiastically participated in several online webinars, and we launched our own Web Series.
Our Web Series included guest speakers from the tourism industry and our own powerful panelists. If you missed out, or if you loved them so much you would like to watch them again, visit our Webinar page for links to the recorded sessions.
Vaccination rollouts gained momentum mid-year with most of our team only being eligible to travel in the last quarter. Once travel protocols were in place we dusted off ResRover, popped on a mandatory mask, and started trekking to client sites from Kruger to Kenya.
Most of our team are based in Durban and were impacted by the bizarre looting in July. As part of our healing process, we celebrated Heritage Day in September by reminding ourselves what makes life in South African lekker.
We too have been affected by the Covid churn in the recruitment marketplace with some team members opting for full-time parenting, lie-flatting, and career changes. This drove us to re-work processes and increase automation – while our remaining team picked up the extra workload – these guys are the tourism industry’s true superheroes!
We also found some great new talent. We welcomed Ivan to our Professional Services team and Joami joined our UI, UX, and Digital Marketing team.
As tourism markets reopen, our HR department is looking for strong, skilled candidates to regrow our team. Visit our online Join Our Team page to find out more about positions available.
Our People, Our Culture
We took some time to recognize the hard work our team has put in the last year and a half. Our team members had the opportunity to nominate each other for going above and beyond and we had a lucky draw, with 5 double tickets to Dune up for grabs.
Sadly we had to postpone our first ResPlex movie drive-in due to the arrival of Omicron, but that didn’t stop us from watching our selected movie from the comfort of our respective homes.
After the Durban looting on top of a new Covid wave, our HR team concluded that we needed more than a one-day holiday for our health and well-being. With the aid of Gordon Goose, we received this welcome medicine.
Credit to Gordon Goose for production content.
With Covid forcing us to be socially distanced and locked indoors, we got our social groove on by converting our ResFit programme into smaller ResFit Clubs. Our Cliquer Club (“Where we just Click”) thrilled us with weekly photos where they put into practice some of the skills being taught by our certified photographer, Jaco.
Our Foodies Club had us drooling with posts of scrumptious meals and delights. Our Hiking Club attempted several excursions and our Jedi Council and had some heated and controversial debates. Here are some of the artwork and experiences we shared.
This year taught us so much about being grateful. While it was one of our most challenging years as a team, we gave to others in need. Here is a highlights reel of our 2021 givebacks.
We salute our team mascots Maggie and Violet for being such an integral part of our culture.
From us to you, we wish your every bed-night is filled, as the post-Covid tourism boom promises.
May your lodges fill up and may all your seasons be bright!
Have a healthy and happy Christmas and New Year.
For information on any of our products and services, or to simply wish us a jolly-good Christmas, feel free to Contact Us.
In November we established our new Professional Services Department to meet a growing need for business-level consultation and address how ResRequest fits into your business processes.
This department is strategically positioned to assist you with business consultation, with this team also responsible for implementations and data restructure projects.
“Our objective is to provide high-level consultation to ResRequest customers that will maximise their business efficiencies and revenues through the use of our produts and services,” says Albert Smith, Professional Services Manager.
By consulting with clients and working with developers where applicable, this new department will help you customise and optimise ResRequest in your business.
Introducing the Tourism Reboot Package
“We have seen clear indications that markets are reopening and we can help you prepare for the rebirth of tourism in your market,” says Albert.
To kick off the new year our Professional Services Team is offering a ‘Tourism Reboot Package’, intended to be the launchpad to give your business efficiencies and booking volumes a boost.
The Tourism Reboot Package includes the following:
- A full system audit and report on ResRequest modules not being utilised or needing attention.
- An audit and review on your agents, including historical performance, commission structures, and where to focus your relationship-building efforts.
- A review of functionality not being used that should be incorporated into your processes.
- Consulting sessions to:
- Formulate your Operating Procedures and recommend process optimisations.
- Review reporting being used and build/adjust reports.
- Review your current online sales strategy and connections.
If required additional services can be assessed, and quoted. These include:
- Rebranding/updating of your ResRequest public pages and documentation.
- Training sessions for new staff and existing staff needing a refresher.
This package is a fixed fee of $1050 with 30-hours of consultation over an eight-week period. Sign up before 31 January 2022 for a 10% discount.
If you are as eager to prepare for the market upswing as we are – email us at [email protected], and one of our Professional Services team (below) will be in touch.
tourism.today – travel trends the tourism industry needs.
Safari Analytics, Pomerol Partners’ African office, has partnered with technology systems including ResRequest, Benson, Hospitality Technology International (HTI), and Protel, to create tourism.today, a collection of highly intuitive interactive charts that show travel trends and tourism recovery as it happens.
tourism.today takes aggregated and anonymised data and plots booking trends in Africa. The data is extracted from participating technology systems and plotted on interactive charts to highlight travel patterns including what markets are opening and which source markets are the most active. The information is based on bed nights, yield trends, created dates, and originating countries.
Tom Imrie is a Pomerol Partners Africa Senior Consultant, and one of the founders of tourism.today. Tom says they saw an opportunity to help African destinations recover from the global pandemic by understanding source market trends by looking at real data. “We wanted to build charts from live data that could help African buyers and suppliers see where tourism was coming from and when those markets would be travelling,” says Tom. “It was important to us that the data give the tourism industry crucial information and market buying patterns like length of stay, lead time, and average purchase rates.”
“This information will help tourism markets with their marketing and rate strategies both during and beyond Covid,” says Ntando Bhengu, new Business Development Manager at ResRequest, one of the participating technology providers.
tourism.today is designed to equip groups including property owners, travel agents, tourism boards and associations, and charter companies with real-time charts that show travel trends impacting Africa to better inform their sales and marketing strategies.
Sign up as a data contributor before 28 February 2022 and you will also receive free access to the Lite plan for 6 months.