Analysing and measuring success is vital for businesses. While having access to abundant data is an opportunity, it can be challenging to find valuable insights. To effectively use the charts available in ResRequest, check out this blog.
Understand and prioritise customer needs to improve satisfaction, retain and attract customers. Valuable feedback guides targeted improvements for exceptional experiences. Invest in customer satisfaction for a competitive edge and growth, with ResRequest and GuestRevu.
ResConnect can boost your revenue and brand by connecting you to Online Travel Agents (OTAs) and Specialist Agents in the African Tourism industry. Join ResConnect Partner Programme to expand your profile and increase revenue.
ResRequest is the logical place from which to generate your official tax invoices because it contains all relevant pricing, tax, and customer data. You can integrate your ResRequest system into an accounting system to send invoices electronically from ResRequest.
Connect your rooms, rates, and availability from ResRequest to online travel platforms so you can sell Direct, via OTAs, and via Travel Agents. Connecting to these online travel platforms is valuable as they specialise in electronic marketing and selling your rooms.
ResInsite takes your ResRequest data and transforms it into pre-built tourism charts. Developed and supported by Travel Trackers, this application is ideal for business stakeholders who need to see business trends and make decisions that improve operations and increase revenues.
tourism.today – travel trends the tourism industry needs.
Safari Analytics, Pomerol Partners’ African office, has partnered with technology systems including ResRequest, Benson, Hospitality Technology International (HTI), and Protel, to create tourism.today, a collection of highly intuitive interactive charts that show travel trends and tourism recovery as it happens.
tourism.today takes aggregated and anonymised data and plots booking trends in Africa. The data is extracted from participating technology systems and plotted on interactive charts to highlight travel patterns including what markets are opening and which source markets are the most active. The information is based on bed nights, yield trends, created dates, and originating countries.
Tom Imrie is a Pomerol Partners Africa Senior Consultant, and one of the founders of tourism.today. Tom says they saw an opportunity to help African destinations recover from the global pandemic by understanding source market trends by looking at real data. “We wanted to build charts from live data that could help African buyers and suppliers see where tourism was coming from and when those markets would be travelling,” says Tom. “It was important to us that the data give the tourism industry crucial information and market buying patterns like length of stay, lead time, and average purchase rates.”
“This information will help tourism markets with their marketing and rate strategies both during and beyond Covid,” says Ntando Bhengu, new Business Development Manager at ResRequest, one of the participating technology providers.
tourism.today is designed to equip groups including property owners, travel agents, tourism boards and associations, and charter companies with real-time charts that show travel trends impacting Africa to better inform their sales and marketing strategies.
Sign up as a data contributor before 28 February 2022 and you will also receive free access to the Lite plan for 6 months.
If producing content-rich, interactive itineraries that inspire your guests to travel is key for you, WETU is your answer!
WETU is the place to store and distribute your content for and to your travel partners, and it’s a quick way to get noticed. It only starts there, imagery and videos stored in WETU that are relevant to bookings are automatically added to your WETU itinerary, making your customer eager to convert.
Here is our favourite part… You can create a gorgeous WETU itinerary from ResRequest in seconds, with an easy ResRequest integration. In two clicks, your sales team can open their ResRequest booking, in WETU.
Paul de Waal, WETU CEO believes technology doesn’t sell travel, great content does. “You have a small window of opportunity to engage and communicate with your customers using your best content. Travel is back on everyone’s mind and this is the time for suppliers to be putting their best foot forward with their best content so that what we see is worth selling,” says Paul.
Launched in 2009, WETU came to be after Paul saw a massive opportunity to help the travel industry store, organise and share its content.
Today the WETU platform seamlessly, efficiently and quite beautifully arranges, organises and curates the complex, complicated world of different languages, cultures, time zones, suppliers – all perfectly wrapped up in a variety of streamlined itineraries, brochures and catalogues.
“People are bombarded with information, they want one place to go to that they can trust with accurate, informative and exciting content”, Paul explains.
How WETU can help you
- Centralised access to all your content
- Interactive itineraries bring that rich content to convert prospects
- Professional presentations that impress and inspire
- Centralised curation, storage and distribution for all your best content
- Exposure to over 200,000 global trade visitors to the Content Portal
- Digital tools such as iBrochures, itineraries, catalogues, APIs and file sharing to optimise your marketing and B2B collaborations
“It’s time to get intentional with what you put out in the world,” says Paul. “Suppliers who load their best-quality content to WETU are the ones that stand out from the sea of same and really leverage our incredible trade reach.”
Let the numbers speak for themselves
WETU has 1396 itinerary building clients (50+countries) and is available in 15 different languages. WETU statistics from January 2020 (before Covid):
- 550 000 unique visitors accessed content
- 69 000+ itineraries built
- 600 000+ itinerary views
Take a look at some WETU itineraries
Expedia Group is one of the world’s biggest travel platforms. In the first quarter of this year, Expedia Group has brought in 92 billion USD in gross bookings and secured over 300 million bed nights through its over 200 travel booking sites in 75 countries.
Properties using ResRequest can now connect directly to Expedia Group without a channel manager. Having access to this online platform gives properties significant advantage, as online bookings are growing and Expedia Group is a leader in this field. Adding Expedia Group to our list of connection partners is part of our ongoing commitment to provide you with the best ways to grow your business through various sales channels. Connections to Expedia Group are facilitated through ResConnect, our API and controlled with user access permissions.
Key benefits of joining Expedia Group
- Gain global exposure – Promote your property on over 200 websites (Expedia.com, Hotels.com, Trivago, etc.) in more than 75 countries – generating over 675+ million monthly site visits, up 21% year on year.
- Increase low season bookings – Increase the appeal of your property and target new customers (including 69+ million loyalty members) during low season by participating in price promotions such as early booking discounts, last minute deals or discounts for longer stays.
- Attract travellers who book earlier and stay for longer – Our international and diverse customer base tends to stay longer, spend more, and book further in advance.
The connection process is simple.
Sign up with Expedia Group and an Expedia Group and ResRequest consultant will be in touch to get you set up.
Your rates and availability are distributed and updated on Expedia platforms, directly from ResRequest. Bookings made by Expedia Group are automatically highlighted in ResRequest for your central reservation team to review, along with an email. All you need to do is manage your profile information on Expedia Group – they’re really helpful and have a team to assist with these housekeeping items.
Cost for using this connection.
A once off ResRequest setup fee of approximately 1 hour is billed at our standard data set up rate. The Expedia Group sign up is free and commission is only charged from the first booking.
Track the success of the connection.
As bookings are automatically linked to an Expedia Group agent and an Expedia Group source. Your marketing team can run their favourite report to track bed nights, yield, average length of stay and revenue filtered or grouped by the Expedia Group agent or source.
Customers have already started using the connection.
We have over 40 properties active with the ResRequest-Expedia Group connection. Join this growing number of customers and start selling your bed nights fast and easily!
For more info on all the online options available, see our Channel Management starter pack.
ResInsite is here to leverage your data for smarter and faster decision making – saving you time, optimising your revenues and launching you into the world of big data on a flexible and intelligent platform.
Your business quietly collects millions of rows of data – whilst you are expertly tucking your guests into bed for a good night’s sleep – ResInsite is churning those rows into deep insights and smart business decisions. The Results? More guests to tuck away and more time to focus on perfecting the art of a memorable stay.
Using QlikView, a charting tool, Pomerol Partners have worked with ResRequest to bring you ResInsite – a business intelligence application. ResInsite graphs your ResRequest data so you can make smart decisions based on your data trends. An in-the-cloud solution that offers guided insights into what has made your business a success and how to keep it trending upwards.
Traditional approaches to hospitality analytics are time consuming and often filled with best guess scenarios cobbled together on platforms like Excel. Now you can deploy award-winning software in your business that offers guided analytics, driving faster responses to the changing business environment without the need for costly development and the associated teething problems. Easy to deploy, tried, tested, effective and the perfect match for your ResRequest platform – ResInsite promises to mature your organisations’ approach to analytics and data with stunning results.
ResInsite has been lovingly developed over two years on the award-winning QlikView platform. It is an in memory, in the cloud, SaaS (software as a solution) deployment that requires no costly additional licencing or development.
ResInsite connects daily to your ResRequest data in an ultra-secure environment that protects your hidden data – but brings it visually to life.
- ResInsite uses the most intelligent and flexible platform for turning data into knowledge.
- It connects daily to ResRequest for live insights and fast responses to an ever-changing environment.
- Visually powerful, ResInsite allows you to ‘see’ your data.
- Fast and accurate reports are just a few clicks away – gone are the days of flat and time-consuming reports.
- ResInsite dynamically reviews all the key metrics of the hospitality framework.
- ResInsite is responsive to you the client, whether you need more-or-less from the platform we understand the data and can help you get the most out of your ‘Res-Insights’.
- Easy to use. Designed to ensure that no professional skills are required to leverage your data – just a willingness to dive into the results.
- Aggressively priced to ensure that ResInsite’s world-class analytics don’t break the bank but help you optimise your revenues.
- Ultra-Secure. ResInsite has been designed to keep your data in a highly secure environment.
- Fully supported by ResRequest and Pomerol Partners – help is just a click away.
ResInsite works on a per user licence agreement. Choose who gets to the see the app and even what they get to see.
You will need to sign up with Pomerol Partners by signing a comprehensive Non-Disclosure Agreement (that protects you and your data) and a Master Services Agreement that covers the nuts and bolts of access, billing and availability.
We meet with you to get a better understanding of your business intelligence needs, your specific pain points and the business logic that you employ. This allows us to deploy ResInsite in a manner that makes perfect sense to your organisation.
We customise a few simple settings that allows us to tailor ResInsite to your unique reporting methodologies. We will work closely with you to verify that the data is accurate and the figures and results that you are both used to and expect are reflected.
We automate the process of gathering and aggregating your data from ResRequest. We show you how to navigate ResInsite, it’s tips and tricks and how to get the most of its’ suite of analytics. We monitor your usage and ensure that it’s deployed in an effective manner for your needs.
Pomerol Partners work in conjunction with ResRequest to ensure that issues are seamlessly resolved, and your questions effectively answered.
We listen to your needs and where appropriate will ensure that your ResInsite grows as fast as you do.
Billing is processed monthly in advance. The cost of ResInsite is $155 per user per month. Further customisations and integrations into 3rd party applications (finance, accounting, HR, tour operator, etc) are possible, subject to standard consulting fees and are separate from user license fees.
Please contact [email protected] with any questions or to sign up for this product and service.