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Love your agent

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One of the major advantages of moving away from an excel booking sheet and onto a central reservations system as sophisticated as ResRequest is that you can leverage your availability to increase sales.

We know that the online realm can be a little bit alarming – and knowing how much access to give and to whom is a worry we all have. Especially those of us who feel connected to our bookings and don’t want to cede control to the anonymous web!

One of the “gentlest” ways to leverage your availability is to give agents you trust, who already know and sell you, a certain amount of access to your system.

You can do this in several ways:
1. You can give agents access to your system – as you would someone in your office with a login – but with limited rights.
2. You can use our plugin ResNova to put your availability onto your website, and you can tell your agents to check there.
3. You can allow agents to access your system through their system – using ResConnect. This only works if they have a system which interfaces to ours. We are happy to supply you with a list of these specialist agents and tour operating system that we connect directly to.

Today we are talking about #1

Add agent conact

You can setup an Agent in your system as a User – and decide how much access you will give them to your system. You can specify which Properties and Accommodation Types they can see and which Rate Types they can use.

You can give them the right to:

1. See availability: and decide whether you will show actual numbers, or just available / not available.
2. Hold space
3. Make a reservation

When a booking comes into your system from an external source (which is what we consider an Agent User to be) – the booking goes into the Req Received area on ResRequest, which means you have to accept the booking into your system, and can thereby keep track of new bookings coming in.

If you would like to give agents access – or have already done so – you might find this little video useful. It explains to agents how to access the system, and how to make reservations (if they have the right to do so).