ResNova Version 4
ResNova is ResRequest’s innovative online booking widget designed to seamlessly integrate your lodge’s availability and rates directly into your website, making it easier than ever to manage your bookings and increase your revenue
The Power of Pictures
Explore the impact of imagery in enhancing customer engagement and communication in the tourism industry. See the efficiency of visual content in conveying messages swiftly and effectively, highlighting the Media Manager and Customisation Module to optimise visual storytelling.
Reservation Dashboards & Management
Analysing and measuring success is vital for businesses. While having access to abundant data is an opportunity, it can be challenging to find valuable insights. To effectively use the charts available in ResRequest, check out this blog.
Guest Surveys and Reputation Management
Understand and prioritise customer needs to improve satisfaction, retain and attract customers. Valuable feedback guides targeted improvements for exceptional experiences. Invest in customer satisfaction for a competitive edge and growth, with ResRequest and GuestRevu.
ResConnect Channel Manager
ResConnect can boost your revenue and brand by connecting you to Online Travel Agents (OTAs) and Specialist Agents in the African Tourism industry. Join ResConnect Partner Programme to expand your profile and increase revenue.
Accounting Integrations
ResRequest is the logical place from which to generate your official tax invoices because it contains all relevant pricing, tax, and customer data. You can integrate your ResRequest system into an accounting system to send invoices electronically from ResRequest.
Fiscalisation within ResRequest
Fiscalisation is designed for Tax Authorities to collect and record VAT transactions accurately. Recently there has been a wave of fiscal requirements for the online recording of VAT transactions. In this article, we explain fiscalisation and how it works in ResRequest.
Sell more beds by working with OTAs
Connect your rooms, rates, and availability from ResRequest to online travel platforms so you can sell Direct, via OTAs, and via Travel Agents. Connecting to these online travel platforms is valuable as they specialise in electronic marketing and selling your rooms.
Travel Trackers announce new release for ResInsite
ResInsite takes your ResRequest data and transforms it into pre-built tourism charts. Developed and supported by Travel Trackers, this application is ideal for business stakeholders who need to see business trends and make decisions that improve operations and increase revenues.
2021 Unwrapped
Our Team in 2021
Even though this has been one of the most challenging years since Y2K, there is one thing all of us in tourism can agree on… bring on 2022!
To keep us sane until 2022 we’ve put together a 2021 collage. There were highlights, lowlights, tears, and laughs. We hope you enjoy this wrap-up as much as we do.
Webinars
We were devastated that most conferences and exhibitions were cancelled again but we enthusiastically participated in several online webinars, and we launched our own Web Series.
Our Web Series included guest speakers from the tourism industry and our own powerful panelists. If you missed out, or if you loved them so much you would like to watch them again, visit our Webinar page for links to the recorded sessions.
Site Visits
Vaccination rollouts gained momentum mid-year with most of our team only being eligible to travel in the last quarter. Once travel protocols were in place we dusted off ResRover, popped on a mandatory mask, and started trekking to client sites from Kruger to Kenya.
Heritage Day
Most of our team are based in Durban and were impacted by the bizarre looting in July. As part of our healing process, we celebrated Heritage Day in September by reminding ourselves what makes life in South African lekker.
New Superheroes
We too have been affected by the Covid churn in the recruitment marketplace with some team members opting for full-time parenting, lie-flatting, and career changes. This drove us to re-work processes and increase automation – while our remaining team picked up the extra workload – these guys are the tourism industry’s true superheroes!
We also found some great new talent. We welcomed Ivan to our Professional Services team and Joami joined our UI, UX, and Digital Marketing team.
As tourism markets reopen, our HR department is looking for strong, skilled candidates to regrow our team. Visit our online Join Our Team page to find out more about positions available.
Our People, Our Culture
We took some time to recognize the hard work our team has put in the last year and a half. Our team members had the opportunity to nominate each other for going above and beyond and we had a lucky draw, with 5 double tickets to Dune up for grabs.
Sadly we had to postpone our first ResPlex movie drive-in due to the arrival of Omicron, but that didn’t stop us from watching our selected movie from the comfort of our respective homes.
Wellness Time
After the Durban looting on top of a new Covid wave, our HR team concluded that we needed more than a one-day holiday for our health and well-being. With the aid of Gordon Goose, we received this welcome medicine.
Credit to Gordon Goose for production content.
ResFit Clubs
With Covid forcing us to be socially distanced and locked indoors, we got our social groove on by converting our ResFit programme into smaller ResFit Clubs. Our Cliquer Club (“Where we just Click”) thrilled us with weekly photos where they put into practice some of the skills being taught by our certified photographer, Jaco.
Our Foodies Club had us drooling with posts of scrumptious meals and delights. Our Hiking Club attempted several excursions and our Jedi Council and had some heated and controversial debates. Here are some of the artwork and experiences we shared.
Giveback
This year taught us so much about being grateful. While it was one of our most challenging years as a team, we gave to others in need. Here is a highlights reel of our 2021 givebacks.
Our Mascots
We salute our team mascots Maggie and Violet for being such an integral part of our culture.
From us to you, we wish your every bed-night is filled, as the post-Covid tourism boom promises.
May your lodges fill up and may all your seasons be bright!
Have a healthy and happy Christmas and New Year.
For information on any of our products and services, or to simply wish us a jolly-good Christmas, feel free to Contact Us.
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