What do you do if your establishment is too small to rent or manage a reservation software solution?
Have a look at Proactive Reservations has to offer…
Proactive Reservations have years of combined international and local experience in various hospitality and tourism positions and offer in depth knowledge of all aspects of front office, hotel reservations and tour operating. Their team members have worked for a number of highly regarded companies and offers expertise in:
• Hotel openings
• Property management system set ups
• Set up and implementation of standard operating procedures
• Product and content implementation
• Set up and managing of Channel Managers
• Set up and managing of OTA’s
• Revenue Management
• Training of staff
They pride themselves on their quality service delivery and providing a means of maximising your revenue opportunities for your property.
Implementation and Management of OTA channels
By providing a simple streamlined process for all distribution updates so hoteliers can minimise errors for channel management and in this way, increase revenue. They manage the online profiles and implement a revenue strategy on behalf of the property or marketing team, along with uploading of information and new set up required and can continuously monitor what the OTA partners are introducing and what the trends are showing.
Implementation and recommendations of systems
Proactive Reservations implement and recommend the best systems for each individual property which leads to a better user experience and increased sales.
Training of Reservations staff
Training your staff can improve business performance, profit and staff morale. Giving them the tools to contribute to the business and building their self-esteem will improve productivity and customer service. A reservations audit is done on the processes applied within the day to day running of the property and recommendations on improvements are made. Furthermore, they can facilitate training on time management, telephone etiquette, email correspondence with the customer and more.
Assisting with the placement of the right candidate with the correct experience to match the property requirements is another one of the many services they provide.
BOOKINGS TO COMPLEMENT YOUR REVENUE STRATEGY
Online distribution is key to maximise your revenue opportunities. Reach across multiple channels and platforms.
In order to maximise the effectiveness of listing on various booking sites, Proactive Reservations recommend that all clients utilise the integration of channel managers. These channel managers provide the capability of accurate availability being displayed and ensuring the property is available to be booked. Through their partnerships with some of the world’s leading travel and tourism organisations, they can guarantee improved online visibility.
The team at Proactive Reservations facilitate and manage the engagement with the OTA partners and set up new agreements on behalf of clients and upload images, text, packages, special offers and standard rates.
For more info or a quotation contact Joanne: [email protected]