We hope that you and your loved ones are safe and well during this time. We’ve been in touch with many of you as you work through the operational impact of Covid-19 while making plans for your team to be safe and sound.
While most of us are still under lockdown due to COVID-19, we have been working from home. It took us a while to adapt and reduce costs so we could use this time to put our heads down to take massive strides in delivering new product features. We’re still working on all of this, but we wanted to check in with you to show you some of the items we are working on that will be ready and waiting for you when you reboot.
The New Rooming Calendar
We have crafted a new drag and drop Rooming Calendar for you, with auto room capabilities, perfect for your front-of-house operations.
What is rooming?
Rooming refers to allocating your guests to specific rooms. It’s important to room guests to track arrivals, departures or no shows; to avoid situations where you have to move guests to a different room during their stay; ensure that special requests like a honeymoon room or a family room are accommodated and to automatically charge guest accounts using our stock and POS interface.
So what are the new features in the Rooming Calendar?
Rooming by the lodge staff is typically managed on the Rooming Calendar. Our previous calendar now called our “Classic” calendar, requires a lot of pop-ups and quite a bit of manual work to room bookings. Our stunning new calendar, which we call our “Modern” calendar fits visuals to your full-screen width, so you can see more information than ever before; automatically auto rooms reservations at the click of a button (our absolute favourite Jenga trick) and enables drag and drop should, you want to customise the view.
AUTO ROOM – Automatically room your unallocated reservations in the optimal configuration, to ensure that you get the most out of your availability.
DRAG AND DROP – Shuffle a reservation between rooms by simply dragging and dropping it to the relevant room. Clicking on a reservation item also highlights the valid rooming possibilities in green.
MANAGE A RESERVATION – Manage multiple aspects of a reservation without leaving the rooming calendar screen. Manage guests, view itineraries, check multiple rooms on a reservation in, and so much more.
ROOMING CONFLICTS – Our team has included an indication to alert users of any potential rooming conflicts. This will minimise the risk of overbooking a room, despite multiple people being responsible for rooming reservations.
Business Intelligence – Dashboards
We all love great pictures, even more, when they tell a story. If your job is to stay on top of everything, you’ll love our new Reservation Manager and Sales Overview Dashboard. The Reservation Manager and Sales Overview Dashboard are the first of many dashboards we’ll be introducing. Graphs on this dashboard will give you visibility into the reservation and sales overview side of your business. The sales dashboard will help measure key metrics, individual team members, and sales activities.
Our new charts will help you analyse the booking trends of your Agents and quickly spot gaps and positive or negative changes in their performance.
You spoke and we listened
Last year we released dashboards as part of our Agent CRM. We received feedback that you would like to include revenue information, our developers heard you, and have added a revenue-based chart so you can monitor how your agents are performing month-on-month.
ResRequest is a powerful system, so how can you be sure that you are using it to its full potential?
The Product Usage Dashboard is a quick and easy reference point, to assess what areas of the system are being used and what you can still tap into.
If you need any assistance or guidance with the rooming calendar and dashboards, please contact [email protected]